TERMS & CONDITIONS
Customer Care
At West Willow Homestead, we value our customers and the trust you place in our farm. We are committed to providing high-quality, thoughtfully raised products and clear communication every step of the way. If you have questions about an order, pickup details, or product information, we encourage you to reach out before placing your order. While all sales are final due to the nature of farm-fresh food products, we follow standard food safety policies and will address any legitimate concerns promptly and fairly when reported within a reasonable timeframe.
Pricing & Availability
All products are subject to availability and seasonality. Prices, product offerings, and quantities may change at any time without notice due to factors such as weather, animal production, and market conditions. We make every effort to provide accurate descriptions and pricing; however, in the event of an error, West Willow Homestead reserves the right to correct pricing, cancel, or adjust orders as needed. Placing an order does not guarantee availability until the order has been confirmed.
Wholesale Inquiries
We welcome wholesale inquiries from local businesses, restaurants, and retailers interested in carrying or using West Willow Homestead products. Wholesale availability, pricing, and minimum order requirements may vary based on seasonality and product supply. All wholesale orders must be arranged in advance and are subject to availability. For wholesale inquiries, please contact us directly with details about your business, anticipated order volume, and timeline so we can determine the best fit.
Liability & Farm Visit Disclaimer
West Willow Homestead is a working farm. By visiting our property, pickup locations, or participating in farm-related activities, customers and guests acknowledge the inherent risks associated with farm environments, including uneven ground, livestock, equipment, and changing weather conditions. West Willow Homestead is not responsible for injury, loss, or damage resulting from farm visits, interactions with animals, or participation in on-farm activities. Visitors assume all risks and are responsible for their own safety and the supervision of children at all times.
Payment Methods
- Venmo
-Zelle
-Cash